Support

(877) 364-8080

support@modmc.net

Billing

(877) 364-8080

billing@modmc.net

Live chat with us

(877) 364-8080

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Get in touch with us!

For technical support please first email our 24 / 7 /365 NOC at support@modmc.net and if you still would like to talk to someone please call (877) 364-8080. You will need to reference the MMC ID located in the upper right corner of the document. Initiating a ticket is the most important step in this process and must be opened via email before anything else can occur. This process is the same for general inquiries as well as service outages.

Please be advised of the escalation timeline.
1. Initial contact: Tier One Support
2. One Hour Not Resolved: On Duty NOC Manager
3. Two Hours not resolved: Senior Network Engineer/Network Architect
4. Three Hours not resolved: Managing Partner

For billing inquiries, or to request a credit for an outage or an SLA violation please email billing@modmc.net.

Information

Headquarters

4950 South Yosemite St. Suite #F2-367 Greenwood Village, CO 80111 USA

Email: support@modmc.net
Phone: +1 (877) 364-8080
Fax:

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