12 Aug 2019

Customer-Facing Success: The Behind-the-Scenes Secret to Getting the Best of Consumerization

As technological capabilities grow and applications multiply and advance, the end-user is moving increasingly toward the center of operations. Nowadays, customer-facing aspects of business are the focus of optimization efforts, and end-user experience is a touchstone of the contemporary world. Unsurprisingly, healthcare and finance have emerged as two of the most critical verticals for delivering value, beneficial engagement and great service to customers. Due to these two verticals’ involvement with some of the most important and personal aspects of day-to-day life — money and physical well-being — both have established a focal point on consumerization, creating new and successful means of engaging and establishing trust with their customers. 

There are a number of ways in which entities throughout these vital sectors are addressing rising demands from consumers. In healthcare, remote services and physical devices are revolutionizing the way patients are treated and monitored, especially when it comes to rural or underserved communities. In finance, banking apps and other mobile capabilities are putting people in touch with their banking in new and helpful ways. In fact, in 2019, the amount of the adult U.S. population utilizing mobile banking is projected to increase by over 62 percent. Overall, putting expanded control and capabilities into the hands of the customer and raising the bar for how well, and how fast, consumer needs are addressed, is amplifying the success of businesses who choose to adopt this customer-first approach. 

Although, with new capabilities come new complexities. Due to the sensitive nature of the data at stake, healthcare (which boasted a 2018 revenue in North America of around $714 billion) and finance (which has a projected U.S. revenue of $514 billion by 2022) are no stranger to IT challenges. Both industries are facing mounting strain from the pressure to minimize cyber threats, avoid security breaches, protect customer and patient data, improve network performance, provide increased visibility, reduce time and costs, establish comprehensive solutions — the list goes on. 

Fortunately, addressing this extended list of operational concerns doesn’t have to put an enormous burden on all companies. Partnering with a Managed Service Provider (MSP) is a simple and effective way for companies within these critical spheres to delegate these ever-important tasks and garner next-level peace of mind for both themselves and their customers. 

MOD Mission Critical, offering expert managed, network and data center services, is an MSP that is purpose-built to help businesses keep their competitive edge and, in turn, offer the very best to their customers. Businesses throughout healthcare and finance can benefit from MOD’s services in a few different ways. The first benefit comes from MOD’s inclusive flat fees for any IT infrastructure support, which grants critical support and vital predictability for companies operating in a dynamic digital world. Plus, MOD offers one managed service agreement with infinite possibilities. 

The company’s high level of expertise also ensures that finance and healthcare entities have the necessary knowledge and skills at their disposal to conquer any challenge that comes their way as they strive to create the best technological experience for users. MOD’s core dedication is a commitment to boutique-level attention and real human touch, ensuring that businesses are getting the hands-on help they need to optimize their operations. 

Even as demands from end-users are on the rise and consumerization of operations reigns, critical verticals like healthcare and finance have nothing to fear if they have the right ally by their side. Delivering 400 carriers, 200 data centers, countless on-net buildings and more at wholesale rates, plus products from over 800 suppliers and thorough experience from deploying networks across over 80 countries, MOD ensures that the customer experience is never anything less than exceptional.

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09 Jul 2019

Embracing and Mastering Change: Adjusting to Telecommunications’ Widespread Convergence

Telecommunications is a sphere that is ever-changing, especially as ubiquitous connectivity, next-generation technologies, and burgeoning user demand to push traditional models to their breaking point. In recent years, however, these growing demands, combined with mounting pressure from players like Microsoft, Google, and Amazon (and even Regional Bell Operating Companies), are changing the face of telecommunications even more drastically and at a faster rate than ever before. As business models are shifting to garner a critical competitive edge and facilitate superior services, consolidation and convergence are emerging as the most influential forces in the new telecommunications playing field.

The world of telecommunications has been consolidating for some time now as a result of the rise of entities like Amazon. As these now eminent OTT (Over the Top) players saw their popularity and demand rising steadily (with over 197 million U.S. subscribers expected by 2022), their need for massive amounts of bandwidth and reliable service grew to the point where they broke away from the traditional business model. Widespread dependence on fast, reliable internet means that these new titans of technology are looking to bring their operations and services in house. Now, these companies are effectively displacing media companies and traditional telecommunications companies as they opt to not only host the content but to also produce it, own the delivery infrastructure and even sell internet access.

Traditional telcos are taking the hint, however, and are responding with their own consolidation efforts, as can be seen in AT&T’s $85.4 billion acquisition of Time Warner. Barriers are being broken by telcos and other businesses in an effort to step into this role of the contemporary media entity, reshaping the boundaries and conventions of the industry as they go. Now, remaining competitive means taking ownership of the technology, the capabilities, the network, the content, and the delivery.

This business evolution and the emergence of an all-encompassing solution platform model, which bundles complete end-to-end strategies made up of hardware, software, network, colocation and management into one monthly cost, is clearly disrupting and re-contouring long-established telco norms. Essentially, the days of a la carte service provisioning are all but gone, and what it means to be a telecommunications provider is changing.

So, the question remains: how do companies who need to procure services on an increasingly small timeline do so with huge providers that are being slowed down by their consolidation? Luckily, MOD Mission Critical answers the call of so many businesses that are fearful of the repercussions that these large-scale telecommunications shifts may bring. MOD’s expert managed, network and data center services are built to help businesses keep their competitive edge and stabilize the uncertainty that comes with a rapidly-changing industry.

MOD delivers top-tier services with boutique-level care, individualized attention, and a human touch, ensuring that every unique requirement and demand is seamlessly met with bespoke solutions. To ensure success for all clients, MOD provides access to over 100,000 network Points of Presence (PoPs), products from over 800 suppliers and connections to 400 carriers in 200 data centers. Of course, these solutions come with the company’s deep experience from deploying networks across over 80 countries.

With one master service agreement delivering 400 carriers, 200 data centers, countless on-net buildings and more at wholesale rates, MOD clients can rest assured that their operations will remain dynamic, adaptable, scalable and agile, even as the industry continues to change.

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24 Apr 2019

Keeping Pace with Current Data Center Trends: 4 Key Concepts That Are Shaping The Future Of The Industry

Since the dawn of the data center, the trends and requirements that influence how facilities are built and operated have been continually evolving as the needs of businesses and end users grow and change. Every new year brings new challenges, new demands and new cutting edge technologies to incorporate. Of course, with change comes exciting new capabilities and applications, but it can also make it difficult for businesses to pivot and adapt quickly to maintain their competitive edge.

As the industry’s eyes remained trained on the horizon, the idea of what data centers will look like in the future will continue to be recast and reimagined. For right now though, there are four main trends that every business should be keeping an eye on to best prepare themselves and their facilities for the coming years.

Cloud’s Growing Dominance

The data center industry has had its head in the clouds for some time now, with hybrid cloud environments emerging as a particularly popular business architecture. Current industry forecasts showcase a continual increase in cloud popularity and market size as the worldwide hybrid cloud market expands from $61.2 billion in 2019 to $91.74 billion in 2021.

As this trend’s influence grows in the data center sphere, more enterprises will be shifting and reallocating their IT resources to a cloud-based setting, utilizing a variety of private and public clouds, colocation facilities, and on-premises data centers. Notably, one major benefit of a hybrid cloud is its augmented agility, allowing businesses to more seamlessly keep pace with the breakneck speed of contemporary digital business. As a result of this critical asset, the hybrid cloud is one craze that won’t be going anywhere any time soon.

The Data Center Sphere’s Newest Investors

For a long time, private equity funds were the investment powerhouses in the data center market. Recently, this has begun to change as a new class of investors has entered the arena: infrastructure and sovereign wealth funds. These new players, originally focused on projects such as toll roads and airports, are now focusing their gaze, and their funds, on data center investment opportunities.

Infrastructure funds and sovereign wealth funds are coming to the table with deeper pockets and longer timelines for return on investment (ROI) than traditional private equity investors, and this will be reflected in their new builds in major markets. For instance, Macquarie Infrastructure Partners, Brookfield Infrastructure Partners, and Stonepeak Infrastructure are now developing their data center portfolios, some with a presence in eminent areas like Ashburn. This increase in competition may mean added pressure on margins and pricing, and the change in market valuation may shake things up a bit, but the true outcome will only be seen as time goes on.

Added Staffing Difficulty Dials up the Pressure  

In 2018, IT industry CIOs reported that many facets of technical sectors are facing a skill shortage, but areas like Big data, technical architecture, security and enterprise architecture garnered the most concern. Up to 46 percent of respondents noted that they experienced a lack of appropriate hiring opportunities in these areas. For data centers teams, this skills gap will also exert mounting pressure as businesses can no longer recruit or hire the talent they need for daily operations.

To combat the negative effects of this widening talent gap, a growing number of businesses have turned to consultants that specialize in hiring technical expertise that appropriately suits a business’s needs. Automation and Artificial Intelligence (AI) has also exploded onto the scene with applications that may somewhat negate hiring issues by facilitating automatic, or nearly automatic, processes. The market for applications like machine learning was worth around $3.3 billion in 2018 and is expected to continue on the upswing, but this alone will not be enough to circumvent hiring woes.

A Burgeoning Bandwidth Economy

The industry at large is well-acquainted with the fact that data demands are sky-high, and the rate of expansion when it comes to bandwidth requirements will not be slowing down. To keep pace with these growing demands from end users, data centers will have to find new and novel ways to accommodate huge masses of data racing at quick speeds. Data centers as a whole will become increasingly vital as the need for data expands, so finding ways to grow capabilities will be paramount, whether that be by leveraging the edge, the cloud or other innovative strategies.

Rest Easy, We Can Help

Adapting to changing trends doesn’t always mean trying to hit a moving target. There are ways to future-proof every business and stay ahead of the curve by remaining flexible, empowering scalability and prioritizing agility, and MOD Mission Critical can help. MOD offers bespoke managed, network and data center services with a boutique level of attention, meaning that each individual business can get the help it needs to adapt to every trend and beyond.

By offering best-of-breed, fully-managed services via a single master service agreement, plus a human touch for top-tier customer service, businesses can seamlessly leverage augmented flexibility and scalability to ensure they stay ahead of the game.

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09 Apr 2019

Four Data Center Game Changers Shifting the Industry Landscape Right Now

A shifting data center landscape can create widespread uncertainty among businesses. With innumerable factors at play shifting enterprise demands and requirements, staying stay ahead of the curve is more critical (and more difficult) than ever before, and lagging behind may mean becoming obsolete. Here are four of the biggest data center game changers occurring right now.

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20 Mar 2019

Cultivating Your Digital Ecosystem: How Interconnection Bolsters Data Center Capabilities

The data center landscape is buzzing with ways to manage burgeoning demands from end users. First, traditional IT was disrupted by mass adoption of cloud solutions and enablers (in a 2018 survey, 51 percent of global enterprises indicated they leverage hybrid cloud solutions to manage their IT environment). Now the edge is the new frontier. With distributed infrastructure helping to leverage cloud solutions and the edge, companies gain benefits such as reduced latency and increased security. Add in the Internet of Thing’s (IoT) push for more data processing at even faster speeds from all sorts of locations (near and far) and it’s clear: in this day and age, more is more. The future of the digital world is shaping up to look like a mass of IT clouds with data management and analysis happening at the edge of the network. This means that the traditional stand-alone, isolated data center will no longer adequately serve the needs of the enterprise. To keep pace with and express the benefits of both the edge and the cloud, businesses will need to go beyond the four walls of their data centers and plug into a more interconnected, distributed network.

So what exactly is network interconnection? Network interconnection is defined by providing connections between different processing elements or nodes on a network, typically connected by switching elements. In essence, interconnection services allow for distributed capabilities over a secure, low-latency, high-resiliency and cost-effective network that businesses can manage and extend to carry data traffic across their entire footprint. Interconnection services enable private connections to and among partners and customers. This includes fast, direct and secure access to software-as-a-service (SaaS) providers outside your business’s direct vicinity and more.

Benefits of network interconnection

The most powerful aspect of an interconnection strategy is its ability to integrate an array of applications, data types, and sources by connecting a range of facilities, platforms and cloud solutions over a distributed footprint that goes wherever the enterprise does. In a world more reliant on hybrid clouds, the ability to delicately balance performance, cost, workloads and more is paramount. For instance, in a January 2019 survey, nearly 70 percent of enterprise respondents noted that managing multiple clouds was either somewhat of a challenge or a significant risk of cloud adoption. With an interconnection solution, leveraging hybrid or multi-clouds becomes more efficient, providing a framework that keeps businesses agile. By establishing the three main components of interconnection to the cloud (a private network, private gateway and private interface), businesses can have more freedom to cost-effectively create and manage an overlay network that is separate from the underlying hardware. Plus, enterprises can create border gateway protocols (BGP) peering between multiple networks, allowing for seamless connectivity across the entire enterprise footprint.

Interconnection also provides unparalleled speed, resiliency, and cost per bit. This is achieved by leveraging Dense Wavelength Division Multiplexing (DWDM). DWDM is a technology that allows fiber to be split into a multitude of wavelengths, allowing data on multiple optical carrier signals to be transferred between sites simultaneously.

Network interconnection implementation

While the benefits of the interconnected network are vast, implementing this new strategy can seem complex. Luckily, MOD Mission Critical serves as a trusted interconnection partner, empowering businesses via a single master service agreement that instantly allows the many-to-many connections, transporting critical applications and data anywhere in the world at wholesale rates. MOD provides a one-stop-shop for access to over 100,000 network Points of Presence (PoPs), products from over 800 suppliers and connections to 400 carriers in 200 data centers and deep experience from deploying networks across over 80 countries.

Whether it’s multinational, long-haul or metro transport, MOD’s expert wide area networking (WAN) services deliver best-of-breed solutions that support any and all critical business needs. Meanwhile, MOD’s cost-effective, high-capacity DWDM service is ideal for overcoming access or capacity constraints. Additionally, MOD offers the true 10Gbps bandwidth over long haul and 10Gbps speeds between PoPs with proactive monitoring to ensure the utmost security to every point and across the globe.

Of course, with MOD, all of the perks of interconnection are enhanced by boutique level care, fully managed services and bespoke solutions that allow enterprises to further customize their network. As demands are stretched and business footprints grow to accommodate more, interconnection is the most promising way to empower digital business and support growth. Going beyond the walls of a stand-alone data center can be daunting at first, but it’s a critical move for any business wanting to maintain a competitive edge. With MOD though, the guesswork is gone. By maintaining fully-managed, industry-leading service, a customer-first design approach and a real human touch, MOD makes it easier than ever to support demands from the edge to the cloud.

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05 Mar 2019

Amping Up Your Network Infrastructure with Next-Level Interconnection

The days of the siloed data center are over. With exploding data and bandwidth needs, the era of the interconnected, distributed network is now. As the edge and other emerging applications such as high definition video stretch the capabilities of our infrastructure and network congestion and latency remain paramount, going beyond on-premise environments to other clouds and facilities is becoming a necessity.

Luckily, the power and flexibility of MOD Mission Critical’s interconnection services make it easier than ever to achieve a secure, low-latency, high-resiliency and cost-effective network to support your business demands from the edge to the cloud and everywhere in between.

As a trusted interconnection partner, here are a few benefits MOD offers:

 

Of course, all of this comes to you in the form of bespoke solutions with wholesale rates, tailored to fulfill any and all critical business needs on the local, national or international connectivity levels.

Interconnection to a range of clouds, facilities and platform enablers allows you and your business to remain agile in a world of changing demands, empowering you to integrate an array of applications, data types and sources over a footprint that goes wherever you go. MOD offers the true 10Gbps bandwidth over long haul and 10Gbps speeds between our PoPs and your enterprise locations in major metro markets, all for you to control and apply as you see fit for your individual demands.

With boutique-level care and a customer-first approach, MOD delivers fully managed, private, point-to-point capabilities over a state-of-the-art Dense Wave Division Multiplexing (DWDM) network. Plus, we take the guesswork out of your network management by proactively monitoring and maintaining industry-leading service and ensuring our support technicians are ready and waiting to provide assistance whenever it’s needed.

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