12 Aug

Customer-Facing Success: The Behind-the-Scenes Secret to Getting the Best of Consumerization

As technological capabilities grow and applications multiply and advance, the end-user is moving increasingly toward the center of operations. Nowadays, customer-facing aspects of business are the focus of optimization efforts, and end-user experience is a touchstone of the contemporary world. Unsurprisingly, healthcare and finance have emerged as two of the most critical verticals for delivering value, beneficial engagement and great service to customers. Due to these two verticals’ involvement with some of the most important and personal aspects of day-to-day life — money and physical well-being — both have established a focal point on consumerization, creating new and successful means of engaging and establishing trust with their customers. 

There are a number of ways in which entities throughout these vital sectors are addressing rising demands from consumers. In healthcare, remote services and physical devices are revolutionizing the way patients are treated and monitored, especially when it comes to rural or underserved communities. In finance, banking apps and other mobile capabilities are putting people in touch with their banking in new and helpful ways. In fact, in 2019, the amount of the adult U.S. population utilizing mobile banking is projected to increase by over 62 percent. Overall, putting expanded control and capabilities into the hands of the customer and raising the bar for how well, and how fast, consumer needs are addressed, is amplifying the success of businesses who choose to adopt this customer-first approach. 

Although, with new capabilities come new complexities. Due to the sensitive nature of the data at stake, healthcare (which boasted a 2018 revenue in North America of around $714 billion) and finance (which has a projected U.S. revenue of $514 billion by 2022) are no stranger to IT challenges. Both industries are facing mounting strain from the pressure to minimize cyber threats, avoid security breaches, protect customer and patient data, improve network performance, provide increased visibility, reduce time and costs, establish comprehensive solutions — the list goes on. 

Fortunately, addressing this extended list of operational concerns doesn’t have to put an enormous burden on all companies. Partnering with a Managed Service Provider (MSP) is a simple and effective way for companies within these critical spheres to delegate these ever-important tasks and garner next-level peace of mind for both themselves and their customers. 

MOD Mission Critical, offering expert managed, network and data center services, is an MSP that is purpose-built to help businesses keep their competitive edge and, in turn, offer the very best to their customers. Businesses throughout healthcare and finance can benefit from MOD’s services in a few different ways. The first benefit comes from MOD’s inclusive flat fees for any IT infrastructure support, which grants critical support and vital predictability for companies operating in a dynamic digital world. Plus, MOD offers one managed service agreement with infinite possibilities. 

The company’s high level of expertise also ensures that finance and healthcare entities have the necessary knowledge and skills at their disposal to conquer any challenge that comes their way as they strive to create the best technological experience for users. MOD’s core dedication is a commitment to boutique-level attention and real human touch, ensuring that businesses are getting the hands-on help they need to optimize their operations. 

Even as demands from end-users are on the rise and consumerization of operations reigns, critical verticals like healthcare and finance have nothing to fear if they have the right ally by their side. Delivering 400 carriers, 200 data centers, countless on-net buildings and more at wholesale rates, plus products from over 800 suppliers and thorough experience from deploying networks across over 80 countries, MOD ensures that the customer experience is never anything less than exceptional.

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